Paper Shoot products are shipped directly from their origin in Taipei, Taiwan.

Once your order is placed and the confirmation email is received, we typically require 1-2 business days for order processing.
Upon dispatch, your shipment will be delivered based on the service timeline of the carrier you have chosen at checkout.

We’re sorry you are not enjoying Paper Shoot ! You can request a refund by emailing: service@papershoot.com with the subject “REFUND REQUEST” with your name and order number. We accept returns up to 30 days after delivery if the item is unused and in it's original condition, and we will refund the full order amount minus the shipping costs for the return.
Is the reason you are returning your order due to a malfunction? (If so, we will be happy to replace the broken product). For more information about refunds, please see our refund policy.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@papershoot.com with your order number and a video of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

You should have received a confirmation email from service@papershoot.com. If you do not have an email from us, contact us with your name and email and we will search for your order!

If you have selected FedEx Priority Service, you will receive an SMS notification from FedEx once your shipment has been arranged. The SMS will include a link to the FedEx Delivery Manager (FDMi) service, where you can update the delivery address within the same country or reschedule the delivery time free of charge.

Yes, you can! You can connect with us at sales@papershoot.com for wholesale opportunities for retailers as well as corporate events. You can also check out our brand partnerships page for more information!

Paper Shoot is the perfect sustainable alternative to disposable, film, and other digital cameras. It is curated in its design, experience, and photo aesthetic to emulate film, digitally and sustainably. If you love the idea of using film but aren’t fond of the ongoing costs and constantly developing, this is perfect for you.

Paper Shoot cameras are designed and made in Taiwan, where they were invented in 2013 by our founder George Lin!

Paper Shoot’s exclusive technology is dedicated to recreating the nostalgic charm of film photography, capturing the beauty in each shot.

We’ve made a conscious decision to craft our cameras using eco-friendly, biodegradable, and recycled materials — because we believe in making a difference for the planet. While this choice raises production costs, we stand firm in doing what’s right.

Using your phone to take photos is a personal choice - if you’re happy with your phone, go for it! Our customers love Paper Shoot because it gives them the opportunity to unplug. It allows us to take a much-needed break from our screens while still having the ability to capture memories and live in the moment. The Paper Shoot is not an alternative to phones in any capacity - they are only alternatives for film and disposables.

Using a disposable or film camera instead of the Paper Shoot is a personal choice. There is no right or wrong answer - the camera market has something for everyone. What draws people to Paper Shoot over disposables particularly is their added features of additional filters, video and timelapse, their sustainability and reusability, and the cost - the Paper Shoot is a one-time, completely reusable purchase that allows you to take unlimited photos with no developing or printing needed. Disposables, on the other hand, average between $15-$20 a camera, plus $15-$20 developing for only 27 photos! You’d only need to go through 3-4 disposable cameras to make up for the price of one Paper Shoot, which you’ll have for years and can take as many photos as you want!

Whatever type of camera works for you is the best choice! There are different varieties and choices for different types of people, and there is no wrong answer. The Paper Shoot is not meant to emulate DSLRs - we are not trying to mimic the quality, experience, and technology. If you’re looking for a higher-tech camera, then go for it! There are tons of great cameras on the market that will work perfectly for you. The Paper Shoot is purposefully simplistic and minimal, digitally emulating 35mm film.

Paper Shoot camera has limited warranty covering defects in materials or workmanship.

All of our cameras pass the CE & FCC safety certifications.  Our cameras are built to adhere to all battery safety standards and are programmed to shut down if provided too much power. When the batteries are being charged within our camera while using our charging cable the cameras have a safety measure that stops the charging cycle when fully charged. If choosing to remove the batteries to charge them outside of the camera, always ensure you are charging them with a device that automatically stops the charge current once charging is complete.

It is important to follow all the manufacturer’s battery safety guidelines closely, these may include but are not limited to:

• Make sure the battery compartment is clear of lint and dust before inserting the batteries and while batteries are inserted.
• If not using the camera for long periods of time, take the batteries out and store them safely.
• Make sure the positive and negative sides of the batteries are facing the correct side. There is a red light that will go off indicating if the batteries inside the camera are inserted incorrectly. 
• Do not let the camera or batteries get wet. If the camera and batteries come into contact with water, open the camera, remove the batteries, and let the device and batteries dry naturally (do not use heat to dry the camera or batteries) 
• Store batteries away from anything flammable and not within direct sunlight.
• Keep out of extreme heat and do not let the batteries come in contact with anything metal like keys or coins.
• If using incorrect batteries or faulty batteries that are leaking battery fluid, please remove the batteries, wipe the fluid from the battery bay, and let it dry naturally. Dispose of the batteries safely.
• If batteries begin to overheat, you notice an odor, change in shape/color, the batteries appear to be leaking, or odd noises are heard from a device discontinue use immediately.

** Batteries purchased on our website are not manufactured by Paper Shoot - For additional information about batteries , please contact the manufacturer at http://www.bonaipower.com/ **